BOSTON
Proud to be the #1 Rated SEO Company Digital Marketing Agency Boston – NYC
NYC
Social Media Customer Service
#1 Rated SEO Company Digital Marketing Agency
Social Media is the perfect tool all business should be using to handle customer service. With many business searches conducted on social media accounts, new customers and inquiries begin on social media. Time for a customer service overhaul.
I.
Faster Replies. When you have a social media representative at the helm, queries for help or general questions can be received, analyzed, and responded to much faster! With Fuel Online, you can rest assured that company questions will be attended to within hours.
II.
Public versus Private. For those who leave a negative comment or poor review, we encourage a private dialogue on that social media platform, often results in a removal or change to the original public posting. It is important to engage with all customers, an not just the positive ones.
III.
Response is Key. We respond to everything: feedback, questions, and comments. When people visit your page to leave any of the aforementioned, they want a response – they like to see a response. And we love to rise to the occasion.
IV.
Get Personal. Don’t let your customers be a number. We engage with all queries on a personal level and use a personal greeting with names or initials. The goal is to make the person feel listened to, to make their problem or question feel important. This works wonders.
V.
Negativity. There can be a number of ways to combat negativity on social media, but the best way has always been to fight hostility with kindness. It saps the energy right out of any troll and helps them to move along. Also, private dialogue can be opened.
VI.
Massive Responses. For larger companies who receive a large daily influx of social media queries, questions, comments, and ratings across several platforms, our Enterprise SEO solutions are here to provide you with the support you need. We have the capacity to grow your social media customer service branch while providing award-winning social media management services.